Monday, August 16, 2010

The Hotel Paper

In San Francisco for the weekend, it occurred to me that there is one clear difference between quality hotels and operations that don't really care about the quality of their customer service.

The best hotels will deliver the local daily newspaper to the doorstep, or at least have a stack of 'em available in the lobby.

1 comment:

  1. And the poor quality hotels only have USA TODAY.

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